Privacy Overview
provenalya operates under Australian privacy legislation, including the Privacy Act 1988 and Australian Privacy Principles (APPs). We're committed to handling your personal information responsibly and transparently.
This policy explains what information we collect when you use our budget presentation skills training services, how we use it, and what choices you have. We believe in straightforward communication about data practices.
Key Point: We only collect information necessary to provide our services and improve your learning experience. We never sell your personal data to third parties.
Information We Collect
Personal Information You Provide
- Contact details: name, email address, phone number, postal address
- Professional information: job title, company, industry experience level
- Learning preferences and goals for customizing your training experience
- Payment information processed through secure third-party providers
- Communications you send us, including feedback and support requests
Automatically Collected Information
- Website usage data: pages visited, time spent, navigation patterns
- Technical information: IP address, browser type, device information
- Course progress and completion data for our training programs
- Performance analytics to improve our educational content
| Information Type | Collection Method | Purpose |
| Contact Details | Registration Forms | Service Delivery |
| Learning Progress | Course Platform | Personalization |
| Usage Analytics | Website Tracking | Improvement |
How We Use Your Information
Your information helps us deliver personalized budget presentation training and maintain our service quality. Here's exactly how we use different types of data:
Primary Service Delivery
- Creating and managing your training account and course access
- Customizing course content based on your experience level and goals
- Providing technical support and responding to your inquiries
- Sending course materials, updates, and important service notifications
Service Improvement and Communication
- Analyzing learning patterns to enhance our training methodology
- Sending relevant educational content and industry insights (with your consent)
- Conducting satisfaction surveys to improve service quality
- Meeting legal obligations under Australian business and tax law
Marketing Communications: We only send marketing emails with your explicit consent. You can unsubscribe anytime using the link in any email or by contacting us directly.
Data Storage and Security
We implement comprehensive security measures to protect your personal information, though no online service can guarantee complete security.
Security Measures
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and updates to our systems and software
- Restricted access to personal information on a need-to-know basis
- Secure backup procedures and disaster recovery plans
- Staff training on privacy and data security best practices
Data Retention
We retain your personal information only as long as necessary for service delivery and legal compliance:
- Active account information: retained while your account remains active
- Course completion records: kept for 7 years for certification purposes
- Financial records: retained for 7 years as required by Australian tax law
- Marketing data: deleted within 2 years of last engagement unless renewed consent
International Data Transfers
Some of our service providers may store data outside Australia. When this occurs, we ensure appropriate safeguards are in place through contractual protections and verified security standards.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access and Correction
- Request access to personal information we hold about you
- Correct inaccurate or outdated information in your account
- Update your communication preferences at any time
- Download your course progress and completion data
Data Control Options
- Request deletion of your account and associated personal data
- Opt out of marketing communications while maintaining course access
- Request data portability for information you've provided
- Lodge complaints about our privacy practices with the Office of the Australian Information Commissioner
Exercising Your Rights: Contact us at info@provenalya.com with "Privacy Request" in the subject line. We'll respond within 30 days and may request identity verification for security purposes.
Account Deletion Process
If you request account deletion, we'll permanently remove your personal information within 30 days, except for records we're legally required to retain for business compliance purposes.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated clearly to all users.
How We Notify You of Changes
- Email notifications for substantial policy modifications
- Prominent website notices for 30 days following updates
- Updated "Last Modified" date at the top of this policy
- Course platform announcements for changes affecting active students
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and discontinue service use.
Previous Policy Versions
We maintain archived versions of previous privacy policies. Contact us if you need access to earlier versions for reference or compliance purposes.